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We have all seen the news of large organizations putting their trust in a new GPT-powered chatbot on their website and having, well, not-so-ideal responses. Remember DPD, who had to ‘fire’ their new chatbot for insulting the company? Or Chevrolet, which inadvertently sold cars for $1 via its chatbot? These incidents highlight the challenges of innovating with GPT-powered chatbots. And addressing these challenges? Exactly what we at Oswald aimed to solve.

In this case study, we elaborate on the mortierbrigade holiday campaign we worked on and how we built a WhatsApp chatbot. Moreover, we share four things we wish we knew before we started building the bot.

2020: a year with a lot of challenges (a global pandemic aside), but also final breakthroughs and solutions. We are ready for 2021, but before we dive in a new chapter... Let’s see what happened in 2020 and what’s coming up in 2021.

A multilingual chatbot simply speaks several languages for users during a conversation, but is it handy in Belgium?

Introducing yourself is the first step in any conversation with a person you have never met before. Why should chatbots be any different? In this short blog, we are going to dissect a good introduction message and explore why they are so important.

A final update about our Oswald chatbot-platform and the new features we created! Includes hybrid cloud, response debugging, WhatsApp integration, smoke tests...

Leverage Twilio’s Media Streams to enable voice interactions with your chatbots.

Five Oswald chatbot UI / UX best practices, including: personifying, length, testing, humor and wit.

This week, we released an update to Oswald that was all about integrations. Today, I want to guide you through one specific integration: Google Assistant.

Today, we're announcing four new integrations in the Oswald platform, bringing us to a total of seven integrations. Let's take a look at these integrations and what they can mean for you and, of course, your chatbots.